Privacy Policy for Folderling

At Folderling, one of our main priorities is the privacy of our visitors. The most important thing to understand is that we do not sell your data to other companies. We make money by selling subscriptions to our users instead, which we feel aligns our interests better with those of our users.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This privacy policy will explain how Folderling uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

Folderling collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • The files you upload
  • Your payment data, indirectly through Stripe
  • Some data about your usage, so we can optimize the user experience of our product, and discover and fix bugs.

How do we collect your data?

You directly provide Folderling with most of the data we collect. We collect data and process data when you:

  • Register online for any of our products or services.
  • Upload files into your account.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Folderling may also receive your data indirectly from the following sources:

  • While we rely on Stripe to handle your credit card data, other payment and billing related data will he shared between Stripe and us. This includes your billing address and the status of your payments.

How will we use your data?

Folderling collects your data so that we can:

  • Process your payments and manage your account.
  • Provide the service you signed up for, e.g. store and index your files, so you can easily search them.
  • Email you with product updates. (If you sign up for the respective newsletter.)

When Folderling processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Folderling securely stores your data at different cloud providers:

  • Our database is hosted by Neon on servers in Frankfurt, Germany.
  • We store the files you upload on Amazon Web Services servers in Frankfurt, Germany.
  • Our web servers, (which all data passes through), are hosted on fly.io, with servers in Frankfurt, Germany.

Folderling uses the following external partners to provide parts of our service, and needs to share some of your data with them:

  • For our newsletter, we're using Email Octopus. Email Octopus is based in the UK, and fully GDPR compliant. Their servers are held with Amazon's data center in Ireland (EU), and their Privacy Policy can be found here.
  • Folderling uses SendGrid for secure and reliable delivery of transactional emails.
  • Folderling employs Cloudflare for enhanced performance and security. Cloudflare may process some of your data, such as IP addresses, to provide these services. Cloudflare adheres to GDPR and ensures the protection of your data.
  • Folderling utilizes OpenAI's services to enhance the experience with AI functionality. For this, Folderling needs to send your data, specifically the content of the documents you upload, to OpenAI's servers, which are not necessarily located in the European Union. It is important to understand that OpenAI does not use any of this data to train their models, and that OpenAI is fully GDPR compliant. Details about privacy at OpenAI can be found here.

Folderling will keep your files and your account data until your Folderling account is cancelled. Within 30 days after your account was cancelled, we will delete your data from our database and your files from the Amazon Web Services servers. We keep your billing data for as long as we are required by law.

Marketing

Folderling would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Folderling from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of one of the respective emails, or contact us.

What are your data protection rights?

Folderling would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request Folderling for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification You have the right to request that Folderling correct any information you believe is inaccurate. You also have the right to request Folderling to complete the information you believe is incomplete.
  • The right to erasure You have the right to request that Folderling erase your personal data, under certain conditions.
  • The right to restrict processing You have the right to request that Folderling restrict the processing of your personal data, under certain conditions.
  • The right to object to processing You have the right to object to Folderling’s processing of your personal data, under certain conditions.
  • The right to data portability You have the right to request that Folderling transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Folderling uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Folderling uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Folderling uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Folderling sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Folderling website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Folderling keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29 September 2023.

How to contact us

If you have any questions about Folderling’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by emailing [email protected].